Privacy Policy
Last updated:
Introduction
At Thivarelprshepan, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at thivarelprshepan.world or purchase our artisanal fruit jams and preserves.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch implementation law (Uitvoeringswet Algemene verordening gegevensbescherming, UAVG). The data controller responsible for your data is Thivarelprshepan, Tiendweg 38, 3709 JP Zeist, Netherlands.
Information We Collect
We collect information that you provide directly to us when ordering jams or contacting us:
- Name and contact information
- Email address
- Shipping and billing address for jam deliveries
- Phone number
- Order history and product preferences
- Messages and inquiries about our preserves
Legal Basis for Processing
We process your personal data only where we have a valid legal basis under the GDPR:
- Contract: Processing necessary to perform our contract with you (orders, delivery, customer service).
- Consent: Where you have given clear consent (e.g. marketing, non-essential cookies). You may withdraw consent at any time.
- Legitimate interests: Improving our website and services, fraud prevention, where balanced against your rights.
- Legal obligation: Where required by Dutch or EU law (e.g. tax, consumer rights).
How We Use Your Information
We use the information collected to:
- Process and fulfill your jam orders
- Communicate about your orders and deliveries
- Respond to your questions about our products
- Send updates about new flavors and seasonal offerings (only with your consent)
- Improve our website and product range
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery services to ship your jam orders
- Payment processors to handle transactions
- Service providers who assist our operations
- Legal authorities when required by law
Data Retention
We keep your data only as long as necessary for the purposes above or as required by law:
- Order and customer data: up to 7 years after the last order (for legal and tax obligations in the Netherlands).
- Contact form and enquiry data: up to 2 years unless a longer period is needed for follow-up.
- Marketing preferences: until you withdraw consent or request deletion.
After the retention period, we delete or anonymise your data.
Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your data is processed within the European Economic Area (EEA). If we ever use service providers outside the EEA, we will ensure appropriate safeguards (e.g. adequacy decision or standard contractual clauses) are in place as required by the GDPR.
Your Rights
Under the GDPR and Dutch law (AVG/UAVG), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing in certain cases
- Object to processing based on legitimate interests
- Data portability (receive your data in a structured, machine-readable format)
- Withdraw consent at any time, where processing is based on consent
To exercise these rights, contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens (AP), Postbus 93374, 2509 AJ Den Haag, Netherlands; www.autoriteitpersoonsgegevens.nl.
Contact Us
For privacy-related inquiries, contact us at:
Thivarelprshepan
Tiendweg 38, 3709 JP Zeist, Netherlands
Email: response@thivarelprshepan.world
Phone: +31 30 692 1556
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.